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OrientLED Maintenance Policy |
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1. Guarantee
(1) We guarantee all our displays, modules, parts for
one full year. During this time,we will replace or remend
our
goods for free if there is something wrong with them..
(2) We will provide maintenance for a lifetime and
charge for the raw materils only.
2. Technology Training.
(1) We provide the technology training for free, which
contains the operation training and maintenance training in
the factory.
(2) We will send our engineers to your country by
negotitation.
3. Maintenance and Consulation
(1) We provide full maintenance for a lifetime and
charge for the raw materials only.
(2) We also provide lifetime consulation by E-mail,
call, MSN or other ways for free.
4. Documents and Certification
(1) We provide the operation manual, software, test
report and so on.
(2) We can also provide all kinds of certification such
as CE, UL and so on.
5. CAD Drawing and Fixing
(1) We provide CAD drawing on how to fix up the display
for free and some other expert suggestion
(2) We will send our engineers to your place if we are
expected after our negotiation.
6. Adtional service
(1) We provide you the forwarding information, and some
other information such as flight box, structure information
for your reference for free.
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OrientLED Service Details
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service mode--¡°356
Days¡± mode
¢Ù¡¢Three items of
service rules: close
service,
professional
technology, fast
response
¢Ú¡¢Six items of
service contents
2.1 Set up 24 hours
hot line
consultation, phone
instructor
2.2 Online service
2.3 Hardware
problems maintenance
2.4 Free training
for professional
technology
2.5 Consumer return
visit
2.6 Hardware update
payable
¢Û¡¢ five- star
service system
3.1 five-Star
servers
3.2 five-star
service missionary
(engineers and
technicians)
We divide the
service technicians
and service
engineers into four
grades according to
their technic level
and service quality,
also train and
assess them in a
certain time each
year.
3.3 five
requirements for
service working
Profession, flow,
standardization,
form, data;
3.4 five non- miss
Non-miss return
visit each client
Non-miss record the
feedback questions
of each client
Non-miss settlement
to the feedback
questions of each
client
Non-miss the settled
results of each
complicated question
Non-miss feedback
each question and
result to
development and
research department,
production and sales
department
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T model service
¢Ù¡¢T model service
includes
Longitudinal and
Transverse services
1.1 T model service:
to meet clients¡¯
expectations and
needs through
Longitudinal and
Transverse services.
we provide long term
multi and
three-dimensional
services with
humanities through
full orientation
services, so as to
satisfy our
customer, create a
permanent and honest
business
relationship with
the customers, make
customers feel as a
real member of our
enterprise.
1.2 Longitudinal
services: It¡¯s a
service going
through enquiry
before sales,
guiding our
customer,
maintenance,
repairing, update
after sales.
1.3 Transverse
services: it¡¯s a
service to research
customer¡¯s
requirements,
provide the customer
with purchasing
convenience. It¡¯s a
service with the
purpose of develop
new customers.
¢Ú The content of the
T service:
2.1 Transverse
services
consultation:
Target customer
consultation:
investigate and
consult the demands
of the target
customer.
Good sales promotion
network: show
respect to the
customer, provide
passion and
circumspect
services, supply
with a better
purchasing
convenience.
Various favorable
services: timely
maintenance,
extending warranty,
indoor repairing
services, update in
time, strict quality
control system.
Advertising and
propagandize: take
action to advertise
for our product and
services, but not
allowed to
exaggerating.
Sales promotion:
exhibition, booking
conferences,
estimation meeting.
2.2 Longitudinal
services including:
Before sales
service: introduce
the functions of the
products and analyze
the advantage of the
product compared
with the similar
product to the
customer.
Selling services:
guiding the customer
to purchase the most
fit products.
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After-sales service
1. products
installation height
2. products
periodical
maintenance
3. products conk out
examination and
repair
4. technique
consultation or
training
5. client¡¯s
difficulty reply
(hot line or online
service)
6. Products update
service
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